Live chat software is becoming increasingly popular for websites, and with good reason. According to a study by Statista, live chat software has increased in use from 24% in 2009 to 33% of the surveyed companies.
Live chat software is something that many businesses are starting to use as a way to increase customer satisfaction. Live chat software provides a great opportunity for the business owner and the customer to connect in real-time, which can lead to an increased conversion rate. We’ll discuss some of the benefits of live chat software below!
Increased customer satisfaction with live chat leads to better customer service experiences. Live chat software is a way for businesses to strengthen their customer service, and in turn, increase satisfaction.
Companies that provide live support on social media are able to offer faster responses than those who don’t have the time or resources available 24/hrs per day understanding what customers need before they ask!
Live Chat also allows companies better understand how much supply of products should be ordered from vendors ahead-of)time. This helps save money by not having excess inventory sitting around if it’s needed most during busy seasons like Black Friday shopping season where traffic pours onto websites as people scramble online looking at deals after Thanksgiving dinner.
One of the most obvious ways live chat software will benefit your website is by increasing how happy and satisfied customers are with their experience.
Studies show that 60% of people who visit a site with live chat software are likely to purchase from the company. Amazingly enough, this statistic does not change if you have an offline business and use on-site customer service via your website!
The benefits don’t end there though – many experts in marketing say having correspondence capability is one’s goal; it creates more opportunities for branding since messages can be used as social media posts or other ways advertising companies’ services/products online, while also making customers happy at their time spent browsing through products available when they receive assistance directly by speaking about what will work best based off pricing comparison research done beforehand, without ever leaving page were looking up details before placing an order (which saves them even MORE TIME!).
By giving an opportunity for them to speak in real-time, you’ll be able to give answer any questions they may have about products or services being offered on-site – which means a happier user base!
Creating more opportunities with branding since messages can work as social media posts and other ways advertising companies’ service or products online, while also making customers happy at their spent browsing through the website when receiving assistance by speaking directly but having them contact live chat agents.
The Statista research study mentioned earlier found that this number has increased from 24% up 33%. So if getting more conversion rates isn’t enough reason already…now there’s even less cause not to use it as well.
In addition, we know through other studies like one conducted at Penn State University provides evidence supporting these findings.
In this study, customers were surveyed after a live chat conversation and found that 66% of the time they feel more satisfied with their experience. And when asked how likely would someone be to purchase again from you? The response was 44%.
The takeaway? Live chat software is a great way to convert more visitors into customers and keep them happy. At the same time, you’re making your company look good!
Live chat software is a great way to ensure your business has the best customer service possible.
Live chat software allows you to respond quickly to any customer inquiries and keep them happy. Live chat software is a great way to convert more visitors into customers and make the company look good at all times while keeping your customer satisfied.
Live Chat Software provides a faster way than email or phone because it allows customers and company employees to find each other at any time, anywhere on their screen with ease, without having an operator wait while they type out what’s wrong in detail first, before getting help which could take up too much valuable man-hours during work-time when someone else might be more qualified if only given another chance.
It’s a great way to build trust with your customers and provide them with the information they need. There’s no need to pay a third-party company, You can use it as an everyday operation without worrying about more cost in hiring customer service reps or updating hardware and other equipment.
Live chat software is easy for all types of businesses, from e-commerce stores to restaurants.
You can use it as a sales and marketing tool to generate more business. You could also provide your customers with great customer service you’ll be proud of, which is likely better than what traditional forms have provided in the past before live chat existed
When faced with any sorties or questions that need immediate attention from tech support teams- no one would like their queries to go unanswered for too long only because there are not enough people manning phone lines at all times.
Live chats reduce overhead costs such as those incurred when hiring employees who will then require additional expenses related to salaries on top of having extra hardware depending on if they’re working remotely away from head office
Live chat is a great way to communicate with your customers!
My recommended live chat software
LiveChat is the most popular live chat software in the world! They offer a variety of features at an affordable price, including integrations with CRM and social media platforms.
JivoChat is a live chat for online businesses to talk in real-time with their customers. It offers you the ability to build your own 360° customer support system and connect message funnels, offer calls, configure and customize freely so that it’s perfect just for you!