How to Improve Customer Support with Ecommerce Live Chat Tool

Learn how to improve customer support with eCommerce live chat software (

Finding it difficult to build a delightful customer experience at your eCommerce store? Why not get a powerful eCommerce live chat software for your website.

Adding an eCommerce chat software can help you build the best first experience for your website visitors. What’s more, these visitors can be converted into customers with the use of proactive eCommerce live chat software as it becomes the first point of contact between your company and the customers.

In short, the use of a live chat for eCommerce website can help you:

0:24 – Lower the bounce rate
0:26 – Lower significant losses in the business

In this video, we intend to cover four ways in which the best live chat for eCommerce helps you get more sales and profits for your online business.

Offer Instant Support

There are various problems that an eCommerce business can face, and improving at customer service is one of them. However, the biggest issue is to provide a prompt and to the point solution to visitors. You need a platform to serve your customers better. And, what’s better than having eCommerce live chat software. It will help you provide an instant and personalized solution to customers that prompt them to visit your website for all their needs every time. This also helps you get better at client serving. The use of live chat for eCommerce further helps at:

0:48 – Use live chat for eCommerce website to offer proactive support to visitors
0:52 – Use chat greetings to add a personal touch when initiating conversations with customers
0:59 – Use chat routing when you face heavy traffic at your website and manage multiple questions in real-time

Offer Incentives

Customers love it when an eCommerce chat software gives them incentives for coming back to their website every time.

1:11 – Convert first-time visitors into repeat customers than offering incentives for future purchases
1:17 – Announce incentives, promotional deals and offers through your eCommerce live chat platform

Reduce Cart Abandonment

To make sure that the visitor makes a purchase, add the best live chat software for eCommerce website. We know that purchasing a product is the final stage of the sales funnel as it involves visitors arriving at a decision.

1:34 – Monitor visitors in real-time and initiate a chat in strategic moments
1:42 – Co-browse with your customers and help them checkout seamlessly

Besides these, you can use eCommerce live chat software to evaluate operator performance, understand how active they are while helping visitors make a purchasing decision, and assist them further to improve their performance.

These and various other features of the best live chat for eCommerce help you understand what your eCommerce platform wants and how to get better at client-serving by building a delightful customer experience.

If you have been searching for an eCommerce chat software, then try ProProfs Chat for free now!

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Related Video’s:

What Is a Live Chat Software & How It Works

How to Create & Install Live Chat to Your Website in Under 5 Mins

How to 10x Your Revenue using Sales Chat Software

How to Grow Your eCommerce Sales With Live Chat Software

How to Add Live Chat to WordPress Website

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